Privacy Policy

Websouls ("we," "us," or "our") is committed to protecting the privacy of everyone who visits our website, uses our services, or does business with us. This privacy policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your information.

By accessing or using our website (Websouls.com) or any of our services, including web hosting, VPS and dedicated servers, domain registration, SSL certificates, website security, website development, and digital marketing services, you agree to the practices described in this privacy policy.

1. Information We Collect

We may collect the following types of information depending on how you interact with us:

1.1 Information You Provide to Us

• Account and Contact Information: Name, company name, email address, phone number, billing address, and mailing address when you register for an account, request a quote, submit a support ticket, or contact us through our website.
• Billing and Payment Information: Payment details such as credit/debit card information, bank transfer details, or information related to local payment methods (such as JazzCash) when you purchase a service. Sensitive payment data is processed through secure, industry-standard payment gateways, and Websouls does not permanently store full card numbers on its own servers.
• Domain Registration Information: When you register or transfer a domain through us, we collect the WHOIS information required by domain registries, such as registrant name, organization, address, email, and phone number.
• Communications: Information you provide when you contact our support team, submit a ticket, request a callback, fill out a contact form, or communicate with us through live chat, email, or phone.
• Feedback and Reviews: Any feedback, testimonials, or reviews you choose to submit to us.

1.2 Information Collected Automatically

When you visit our website or use our online systems, certain technical and usage information may be collected automatically. This may include:

• Technical Data: IP address, browser type, device type, operating system, referring URLs, and pages visited on our website.
• Usage Data: How you interact with our website, including time spent on pages, links clicked, and navigation patterns.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to operate our website, remember your preferences, and understand how our website is used.

1.3 Information From Third Parties

We may receive limited information about you from third parties such as payment processors, analytics providers, advertising partners, or domain registries, where permitted by applicable law.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Providing, operating, and maintaining our services
• Creating and managing customer accounts
• Processing orders, payments, renewals, and service requests
• Registering, renewing, transferring, and managing domain names
• Submitting required domain registration information to the relevant registry or registrar
• Providing technical and customer support
• Responding to enquiries, requests, and support tickets
• Sending service-related communications, including billing notices, renewal reminders, security notices, and important account or service updates
• Communicating with you about services or offers where permitted
• Improving our website, services, and customer experience
• Maintaining the security and reliability of our systems and services
• Identifying and addressing fraud, abuse, unauthorized activity, or technical problems
• Maintaining business, accounting, and service records
• Complying with applicable legal, regulatory, or other lawful requirements

We may also use information in aggregated or otherwise non-personally identifiable form for purposes such as service analysis, reporting, and improvement.

3. How We Share Your Information

We do not sell your personal information.

We may share information when reasonably necessary to provide our services, operate our business, protect our systems and customers, or comply with applicable requirements.

Service Providers

We may share relevant information with third-party service providers that assist us with business and service operations. These may include providers involved in payment processing, hosting or infrastructure, communications, technical operations, security, analytics, or other services required to operate our business.

Information shared with a service provider is limited to what is reasonably necessary for the relevant purpose.

Domain Registries and Registrars

When you register, transfer, renew, or manage a domain through Websouls, relevant information may be provided to the applicable domain registry, registrar, or other organization involved in domain registration.

The information required depends on the domain extension and the rules of the relevant registry or registrar.

Legal and Regulatory Requirements

We may disclose information where required or permitted by applicable law, regulation, legal process, court order, or a valid request from an authorized authority.

We may also disclose information when reasonably necessary to investigate or address fraud, abuse, security incidents, unauthorized activity, or violations of applicable terms and policies.

Changes in Business Ownership

If Websouls is involved in a merger, acquisition, restructuring, financing, or sale or transfer of some or all of its business or assets, information associated with the affected business operations may be transferred as part of that transaction, subject to applicable requirements.

With Your Permission

We may share information for another purpose when you have provided appropriate permission or authorization to do so.

3.1 WHOIS Privacy

Where WHOIS privacy or a similar privacy service is available for the domain extension you purchase, Websouls may offer it to help limit the public display of certain personal contact information associated with the domain.

The availability and scope of such privacy protection depend on the applicable domain extension and the rules of the relevant domain registry or registrar.

4. Data Security

Websouls takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

The measures used may vary depending on the nature of the information and the services involved and may include technical, administrative, and operational safeguards.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information.

You are also responsible for taking reasonable steps to protect your account information, including keeping your passwords and login credentials confidential.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with our website.

These technologies may be used to:

• Keep you logged into your account
• Remember your preferences and settings
• Understand how visitors use our website so we can improve it
• Support the performance of advertising and marketing efforts, where applicable

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain your account, comply with legal, tax, or regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer required for these purposes, we take reasonable steps to remove or anonymize it.

7. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or contractual retention requirements
• Opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly
• Withdraw consent where our processing is based on consent

To exercise any of these rights, please contact us using the details provided in Section 12 below. We will respond to your request within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites, plugins, or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policy of any third-party website you visit.

9. Children's Privacy

Our website and services are intended for businesses and individuals who are legally able to enter into binding agreements. Our services are not directed at children, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take reasonable steps to delete it.

10. International Users

Websouls is based in Pakistan and primarily serves customers in Pakistan and internationally. If you are accessing our website or services from outside Pakistan, please be aware that your information may be transferred to, stored, and processed in Pakistan or other locations where our service providers operate. By using our website and services, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page along with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your information, please reach out to us through any of the following:

Websouls Office # 22, 2nd Floor, IT Tower, Behind Hafeez Center, 73-E-1 Hali Road, Gulberg III, Lahore, Pakistan

Reach out to us:

For assistance: Contact Us or Email: support@websouls.com

Our team is glad to assist with any privacy-related questions and provides proactive, ongoing support to help resolve them promptly.