When Milele Motors could no longer send emails through its previous hosting provider, it began looking for another provider. The Dubai-based vehicle exporter serves customers in more than 75 countries. An existing client referred Milele to Websouls, and it contacted our team about moving its website and email services.
Milele Motors offers vehicles from more than 40 brands, including passenger cars, SUVs, pickups, trucks, vans, buses, emergency vehicles, armoured vehicles and mobile clinics. It also supplies genuine spare parts. Its services cover vehicle sourcing, inspections, export documentation, customs clearance and shipping. Each customer has an account manager who stays involved from the initial enquiry through delivery.
When Milele Could No Longer Send Emails
The main issue with the previous hosting provider was that Milele was unable to send emails. This affected an important communication channel used by the team to deal with customers and business partners.
For a vehicle export company, email is needed at several stages of an order. Customers enquire about vehicles, receive quotations, discuss specifications and exchange documents before shipment. Communication also continues while vehicles are being prepared and delivered.
Milele needed its email service working properly, but the problem with outgoing messages made it difficult to rely on the existing setup.
Getting Support was Another Problem
The email issue was not the only reason Milele wanted to move. The previous provider's support was also difficult to reach when technical problems needed attention.
Delayed support: Milele received delayed replies when requesting technical support from its provider.
No telephone support: Milele could not call the provider directly.
These limitations made it harder for the team to get help with its email problem. Milele needed a provider that could handle the migration and offer direct technical support when required.
What was Blocking Milele's Emails
When our team reviewed the account, we found that the server's IP address was being blocked because of an RBL listing. RBLs are public lists of IP addresses associated with spam or abusive email activity. Receiving mail servers can check these lists and reject messages from listed addresses. In Milele's case, the RBL listing was the issue.
The server-level configuration also needed refinement. Its existing rules were not properly aligned with Milele's email requirements, and there were no checks to identify spam before outgoing messages were sent. This increased the risk of further email abuse and blocklisting.
How We Fixed It
We addressed the configuration at the server level with changes specific to Milele's setup:
Custom email policy: We configured a sending policy around how Milele's team needed to send emails.
Spam checks before sending: We added custom checks to identify spam before outgoing messages left the server.
Custom firewall rules: We configured firewall rules according to Milele's server and traffic requirements.
The work also included ongoing attention after the configuration changes. We provided continuous server monitoring and assigned an internal account manager to Milele. The account manager followed the investigation and coordinated with our technical team whenever an email or server issue needed attention.
During the same discussions, Milele told us its data would continue to grow and that it would need more storage. We reviewed its current and expected resource requirements with our technical team. Expanding storage within its existing hosting arrangement could have become more expensive than moving to a dedicated server. We therefore recommended a dedicated server as the more economical option for its expected growth, with CPU and RAM resources allocated to Milele rather than shared among multiple hosting accounts.
The server specifications were selected following the technical discussion, rather than choosing a plan without first understanding the account.
Moving the Complete Account
Milele needed both its website migration and email accounts moved. Transferring only the email service would have left the website on the previous provider, so our team handled the complete account migration.
The work covered:
Server preparation: We prepared Milele's dedicated server to the agreed specifications before migration.
Website transfer: We moved the website data from the old server to Milele's new server.
Email migration: We migrated the email accounts and configured them on the new server.
Free migration: Then completed the full migration without charging them any additional fee.
Our technical team handled the transfer of website data and email accounts as part of the same project. Milele did not need to arrange separate migrations for the two services.
The Website Remained Online
The migration was completed with zero downtime. Visitors could continue accessing their website while our team handled the transfer.
With the move completed, the website data and email accounts were on the new dedicated server. Milele also had an internal account manager and continuous monitoring for follow-up on hosting-related issues.
What Milele Said After
Once the migration was complete, we asked the Milele team about its experience with the new setup.
“We are happy with the way Websouls handled our email problems. The team was always helpful, kept us updated, and made the migration really easy for us. Thank you for your support!” - Milele Team
Every business has different email, server, and storage requirements. We assess those needs before recommending a solution, so the configuration and resources match the customer's setup rather than forcing a standard package.
